At E Athlia, we want to ensure a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the procedures for cancelling orders and seeking refunds for products purchased through our e-commerce website. Please read this policy carefully to understand your rights and responsibilities.

1. Order Cancellation

• Cancellation Period: You can cancel your order within 24 hours of placing it. We recommend contacting our customer support team promptly for cancellation requests.
• Cancellation Process: To cancel an order, please get in touch with our customer support team via contact@eathlia.com. Provide your order details and the reason for cancellation. We will guide you through the cancellation process.

2. Refund Policy

• Eligibility: Refunds will be issued under the following circumstances:
  • Product Unavailability: If the product you ordered is out of stock or unavailable.
  • Product Defect: Video is compulsory for unboxing of product order or else will not refund for any product.
  • Order Cancellation: When an eligible order is successfully canceled within the specified time frame.
• Non-Eligibility: Refunds will not be issued under the following circumstances:
  • Change of Mind: We do not provide refunds for orders that are canceled after the 24-hour cancellation period has passed or for reasons unrelated to product quality or availability.
• Refund Process: Once your refund request is approved, the following process will be followed:
  • For cancellations: After approval 8 working days time span required to initiate the refund with the same payment method.
  • For product defects or unavailability: We will initiate a refund or offer a replacement product based on your preference.
• Refund Contact: To request a refund, please contact our customer support team via contact@eathlia.com. Provide your order details, the reason for the refund, and any relevant supporting documents (e.g., images of damaged products).

3. Refund Timelines

• Credit Card Payments: Refunds to credit card payments may take 8 business days to reflect in your account, depending on your card issuer’s policies.
• Online Wallet Payments: Refunds for payments made through online wallets will be processed within 8 business days.
• Cash on Delivery (COD): For COD orders, the refund will be processed through your preferred payment method (e.g., bank transfer or wallet) within 8 business days.

4. Dispute Resolution

If you have concerns or disputes regarding refunds or cancellations, please reach out to our customer support team, and we will make every effort to resolve the issue promptly.

5. Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact our customer support team at:

Address- KIDEDU Sport and Training LLP Office no. 202 Classic Niyati Building, HXH7+35P, Ganesh Park Road, Wagholi, Pune, Maharashtra 411014

Phone:
+91-8103435555

Email: contact@eathlia.com

By placing an order on our e-commerce website, you agree to abide by this Cancellation and Refund Policy. Please ensure you read and understand the terms outlined here. If you have any doubts or concerns, we recommend contacting our customer support team before making a purchase.