Terms & Conditions

Welcome to IKCA, an e-commerce platform dedicated to providing you with quality products and a seamless shopping experience. By using our website (E Athlia.com) and its services, you agree to comply with and be bound by these Terms & Conditions. Please read this document carefully before using our platform.

  1. Acceptance of Terms

By accessing or using our platform, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

  1. Privacy Policy

Your use of our platform is also governed by our Privacy Policy. By using our services, you consent to the collection, use, and sharing of your personal information as described in the Privacy Policy.

  1. User Accounts
  • You may be required to create an account to use certain features of our platform. You are responsible for maintaining the confidentiality of your account information and for any activity conducted through your account.
  • We reserve the right to terminate or suspend your account at our discretion if we believe that you have violated these Terms & Conditions or engaged in fraudulent or unauthorized activities.
  1. Product Information
  • While we make every effort to provide accurate and up-to-date product information, we do not guarantee the accuracy of product descriptions, pricing, or availability. We reserve the right to correct any errors or inaccuracies and to update product information at any time.
  • Product images are for illustrative purposes and may not always reflect the exact appearance or features of the product received.
  1. Ordering and Payment
  • By placing an order through our platform, you confirm that you are at least 18 years old and legally eligible to make purchases.
  • Payment for orders can be made using the payment methods specified on our website. You agree to provide accurate and current payment information. We reserve the right to refuse or cancel an order if the payment information is incorrect, invalid, or fraudulent.
  1. Shipping and Delivery
  • Our Shipping & Delivery Policy outlines the terms and conditions related to product shipment and delivery. By placing an order, you agree to the terms in this policy.
  1. Returns and Refunds
  • Our Cancellation and Refund Policy details the process for order cancellations and refunds. By placing an order, you agree to the terms in this policy.
  • Returns will be processed within 5-7 working days.
  1. Intellectual Property
  • All content on our platform, including text, images, logos, and software, is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.
  1. Limitation of Liability
  • IKCA is not liable for any direct, indirect, special, or consequential damages arising from the use or inability to use our platform or the products purchased.
  1. Indemnification
  • You agree to indemnify and hold IKCA, its affiliates, and their respective officers, directors, and employees harmless from any claims, losses, or damages, including legal fees, arising out of your use of our platform or your violation of these Terms & Conditions.
  1. Changes to Terms & Conditions
  • We reserve the right to update, modify, or change these Terms & Conditions at any time. Any changes will be effective upon posting. It is your responsibility to review these terms periodically.
  1. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Address- KIDEDU Sport and Training LLP Office no. 202 Classic Niyati Building, HXH7+35P, Ganesh Park Road, Wagholi, Pune, Maharashtra 411014

Phone: +91-8103435555

Email: contact@eathlia.com

By using our platform, you agree to abide by these Terms & Conditions. Please read and understand these terms, as they govern your use of our e-commerce website. If you have any doubts or concerns, we recommend contacting our customer support team before using our services.

Privacy Policy

At IKCA, we value your trust and understand the importance of secure transactions and information privacy. This Privacy Policy outlines how IKCA collects, uses, shares, and processes your personal information through our website (E Athlia.com) and mobile application.

While you can explore various sections of our platform without sharing personal information, please be aware that we do offer any products or services outside of India. By visiting our platform, providing your information, or using our products/services, you explicitly agree to abide by the terms and conditions of this Privacy Policy, the Terms of Use, and the relevant service/product terms and conditions. You also consent to being governed by the laws of India, including but not limited to data protection and privacy laws. If you do not agree with these terms, please refrain from using or accessing our platform.

  1. Information Collection

We may collect the following types of information from you:

  • Personal Information: This includes information such as your name, email address, phone number, and other identifying information that you provide when using our platform.
  • Usage Information: We collect data about how you use our platform, including browsing history, search queries, and the pages you visit.
  • Device Information: Information about the device or browser you use to access our platform, including your IP address, browser type, and operating system.
  1. Use of Your Information

We may use your information for the following purposes:

  • Providing Services: To process and fulfill your orders, deliver our services, and provide you with relevant information, order confirmations, and delivery updates.
  • Customer Support: To address your inquiries, provide customer support, and improve your experience with our platform.
  • Marketing and Promotions: To send you promotional offers, newsletters, and marketing materials if you have opted to receive them. We may also conduct surveys, contests, and other promotions.
  • Legal and Security: To comply with legal requirements and regulations and to detect and prevent fraud, unauthorized access, and other security issues.
  • Analytics and Improvement: To analyze how you use our platform and to enhance our services, features, and functionalities.

 

  1. Sharing Your Information

We may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us deliver our services, such as payment processors and shipping companies.
  • Legal Obligations: We may disclose your information to comply with legal requirements, including responding to subpoenas, court orders, and law enforcement requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction.
  • Consent: We will share your information with third parties when you provide explicit consent to do so.
  1. Your Choices

You have the following rights regarding your information:

  • Access and Correction: You can access and edit your account information through your profile settings on our platform.
  • Opt-Out: You can opt out of marketing communications by following the instructions provided in those communications or by contacting us directly.
  • Deletion: You can request the deletion of your account and personal information, subject to legal requirements.
  1. Data Security

We implement security measures to protect your information from unauthorized access and maintain its confidentiality. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

  1. Updates to Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes, the “Last Updated” date at the top of this policy will be revised. We encourage you to review this Privacy Policy periodically.

  1. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Address- KIDEDU Sport and Training LLP Office no. 202 Classic Niyati Building, HXH7+35P, Ganesh Park Road, Wagholi, Pune, Maharashtra 411014

Phone: +91-8103435555

Email: contact@eathlia.com

By using our platform, you signify your acceptance of this Privacy Policy. Please read this policy carefully and ensure that you understand its terms. If you do not agree with the terms of this Privacy Policy, please refrain from using our platform.

Cancellation and Refund Policy

At IKCA, we want to ensure a seamless shopping experience for our customers. This Cancellation and Refund Policy outlines the procedures for cancelling orders and seeking refunds for products purchased through our e-commerce website. Please read this policy carefully to understand your rights and responsibilities.

  1. Order Cancellation
  • Cancellation Period: You can cancel your order within 24 hours of placing it. We recommend contacting our customer support team promptly for cancellation requests.
  • Cancellation Process: To cancel an order, please get in touch with our customer support team via contact@eathlia.com. Provide your order details and the reason for cancellation. We will guide you through the cancellation process.
  1. Refund Policy
  • Eligibility: Refunds will be issued under the following circumstances:
    • Product Unavailability: If the product you ordered is out of stock or unavailable.
    • Product Defect: Video is compulsory for unboxing of product order or else will not refund for any product.
    • Order Cancellation: When an eligible order is successfully canceled within the specified time frame.
  • Non-Eligibility: Refunds will not be issued under the following circumstances:
    • Change of Mind: We do not provide refunds for orders that are canceled after the 24-hour cancellation period has passed or for reasons unrelated to product quality or availability.
  • Refund Process: Once your refund request is approved, the following process will be followed:
    • For cancellations: After approval 8 working days time span required to initiate the refund with the same payment method.
    • For product defects or unavailability: We will initiate a refund or offer a replacement product based on your preference.
  • Refund Contact: To request a refund, please contact our customer support team via contact@eathlia.com. Provide your order details, the reason for the refund, and any relevant supporting documents (e.g., images of damaged products).
  1. Refund Timelines
  • Credit Card Payments: Refunds to credit card payments may take 8 business days to reflect in your account, depending on your card issuer’s policies.
  • Online Wallet Payments: Refunds for payments made through online wallets will be processed within 8 business days.
  • Cash on Delivery (COD): For COD orders, the refund will be processed through your preferred payment method (e.g., bank transfer or wallet) within 8 business days.
  1. Dispute Resolution

If you have concerns or disputes regarding refunds or cancellations, please reach out to our customer support team, and we will make every effort to resolve the issue promptly.

  1. Contact Us

If you have any questions or need assistance with cancellations or refunds, please contact our customer support team at:

Address- KIDEDU Sport and Training LLP Office no. 202 Classic Niyati Building, HXH7+35P, Ganesh Park Road, Wagholi, Pune, Maharashtra 411014

Phone:
+91-8103435555

Email: contact@eathlia.com

By placing an order on our e-commerce website, you agree to abide by this Cancellation and Refund Policy. Please ensure you read and understand the terms outlined here. If you have any doubts or concerns, we recommend contacting our customer support team before making a purchase.

Shipping & delivery Policy

At IKCA, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping & Delivery Policy outlines the key details regarding the shipment and delivery of products purchased through our e-commerce website. Please read this policy carefully to understand the shipping and delivery processes.

  1. Shipping Information
  • Delivery Areas: We offer delivery services within India & outside of India.
  • Delivery Timeframes: The estimated delivery time for your order will be specified during the checkout process. This timeframe may vary depending on factors such as your delivery location and product availability. We make every effort to ensure timely deliveries.
  • Shipping Charges: Shipping charges, if applicable, will be displayed during the checkout process. The cost may vary based on your location and the size or weight of the products in your order.
  • Shipping will be done in 5-7 working days.
  1. Order Processing
  • Order Confirmation: After you place an order on our website, you will receive an order confirmation email containing your order details.
  • Order Processing: Our team will begin processing your order as soon as the payment is confirmed. Product availability and the delivery location will determine the processing time.
  • Tracking Information: You will receive a tracking number and link to track your order once it has been shipped. This will allow you to monitor the status of your delivery.
  1. Delivery Process
  • Delivery Partner: We work with reliable delivery partners to ensure the safe and timely delivery of your order.
  • Delivery Attempts: Our delivery partners will attempt delivery multiple times in case the recipient is unavailable. After a few failed attempts, the package may be returned to us.
  • Delivery Address: Please provide accurate and complete delivery information, including any special instructions. Failure to do so may lead to delivery delays or issues.
  • Receipt of Order: It is important to inspect your order upon receipt. If you notice any visible damage to the packaging or any discrepancies with the delivered products, please report it to the delivery personnel and contact our customer support team immediately.
  1. Non-Delivery

If your order is not delivered within the estimated timeframe or if you encounter any issues with your delivery, please contact our customer support team as soon as possible. We will investigate the matter and provide a resolution.

  1. Contact Us

If you have any questions or require assistance related to shipping and delivery, please contact our customer support team at:

Address- KIDEDU Sport and Training LLP Office no. 202 Classic Niyati Building, HXH7+35P, Ganesh Park Road, Wagholi, Pune, Maharashtra 411014

Phone: +91-8103435555

Email: contact@eathlia.com

By placing an order on our e-commerce website, you agree to abide by this Shipping & Delivery Policy. Please ensure you read and understand the terms outlined here. If you have any doubts or concerns, we recommend contacting our customer support team before making a purchase.